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RedTag Appliances
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Terms of service

Shopping and Product Condition

Our website displays inventory for in-store purchases. Please confirm availability before visiting. Customers must inspect their appliance before purchasing. Any disclosed scratches, dents or other cosmetic imperfections accepted at purchase are part of the agreed condition.

Returns and Warranty

Sales of non-defective appliances are final. We do not accept returns for change of mind or previously disclosed and accepted cosmetic imperfections.

We offer a seven-day courtesy exchange or store credit for major functional failures, beginning on the date of pickup or delivery. Contact us promptly if your appliance develops a problem.

This courtesy policy does not limit your rights under Massachusetts law, including applicable rights to repair, replacement or refund for defective merchandise.

Manufacturer warranty coverage varies by appliance. Please confirm coverage before purchasing and retain your receipt and warranty information.

Delivery Installation and Removal

  • Garage delivery: $50 per trip, including unloading and placement inside the garage.
  • Installation or interior placement: charged separately per appliance, based on appliance type and service requirements.
  • Removal and disposal: $50 per appliance.

Placement inside a kitchen, laundry room, closet or other finished area is not included in garage delivery. All service charges will be confirmed before purchase. Accessories such as cords, water lines and installation kits may cost extra.

Customers must provide safe, clear access and suitable existing connections. Additional charges for stairs, difficult access or unusual conditions require approval before work begins. We do not connect or disconnect gas appliances or install new gas or electrical supplies. Work requiring a licensed professional must be arranged accordingly.

Handling and Transportation

RedTag is not responsible for damage caused by customers or customer-arranged movers during transportation, installation, relocation or return handling. Such damage is not covered by our courtesy exchange policy.

Third-party handling alone does not cancel rights concerning an existing or unrelated defect. This exclusion does not cover damage caused by RedTag employees or providers acting on our behalf.

Inspect your appliance at pickup or delivery and report concerns promptly. Acceptance does not waive rights concerning hidden defects.